Faq

Where do you ship to?

We currently offer international shipping to most countries. During the checkout process, you can enter your address to see if we deliver to your location and to view the available shipping options and costs.

How long will it take to receive my order?

Processing time is 1-3 business days. Shipping times vary depending on your location and the selected shipping method. Standard international shipping typically takes 7-15 business days. You will receive a tracking number via email once your order is dispatched.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We will do our best to accommodate your request if the order has not yet been processed for shipment.

What is your return policy?

We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. For hygiene reasons, we cannot accept returns on final sale items or swimwear (if applicable in matching sets).

How do I start a return or exchange?

Please contact our support team at [email protected] with your order number and the reason for the return. We will guide you through the process and provide a return authorization and instructions.

Are return shipping costs covered?

For returns due to a fault or error on our part, we will cover the return shipping costs. For change-of-mind returns, the customer is responsible for the return shipping fees. The original shipping cost is non-refundable.

How do I find the right size?

We provide detailed size charts for all our Tops, Shorts, and Matching Sets on each product page. Please refer to these measurements and compare them to a similar garment you own for the best fit. If you are between sizes, we recommend sizing up.

What materials are your products made from?

We prioritize quality and comfort. Our collections primarily use sustainable fabrics like organic cotton, recycled polyester, and Tencel™ lyocell. The specific material composition is listed in the description of each product.

How should I care for my LumosEira garments?

To ensure longevity, please follow the care instructions on the garment's label. We generally recommend washing similar colors together in cold water, using a gentle cycle, and laying flat to dry or tumble drying on low heat.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways depending on your region.

Is my payment information secure?

Absolutely. Our website uses SSL encryption technology, and all payments are processed through secure, PCI-compliant payment gateways. We do not store your full credit card details on our servers.

How can I get help with an issue?

Our dedicated customer support team is here to assist you. For the fastest response, please email us at [email protected]. Please include your order number (if applicable) and relevant details so we can help you efficiently.